Casino Support
Volcanic Gold Online Casino prides itself as Southern Africa's leaders in Casino support. The Volcanic Gold Online Casino team will guide players through the online gaming experience, ensuring that there are no unanswered questions and all queries are dealt with in a timely manner.
Volcanic Gold Online Casino have the latest technological advances to assist them in dealing with player enquiries as quickly as possible. It's a player's very own personal online casino guide to gambling in rands.
Make use of the 24 hour support either through the toll free call service; the Live casino chat service or email assistance. The Volcanic Gold support team can help you with any query from banking assistance to game analysis.
Telephone Support
The Volcanic Gold Casino Call Centre is available 24 hours a day, 7 days a week, 365 days a year to address any queries as efficiently as possible. Contact us on our Toll Free numbers if you need assistance:
Land Line: +268 2409 2000
Fax to Email: 086 529 3866
Email Support
If you'd prefer to communicate with us via email, you can send your queries and requests to
support@volcanicgold.com.
Live Help
Live Help is an innovative feature that allows players to chat in real time with a dedicated Volcanic Gold Call Centre Consultant. Simply
click here, enter your email address and Volcanic Gold Casino account number, and you'll be able to chat with our Suppor center. (If you do not have an account with Volcanic Gold Online Casino, simply enter your name into the field or leave it blank)
LIVE HELP
Together with Live Help, we also offer PCM (Player Communication Manager), that enables our call centre agents to identify players that are experiencing any difficulties in the software and allows us to communicate with you directly.
Quality Control
Volcanic Gold Online Casino provides continuous training on telephone etiquette and customer service. Live chats are monitored remotely daily so players can have their say.
Emails are monitored as they go out so comments/complaints and suggestions do not go unnoticed.
Should you wish to subscribe to receive email from Volcanic Gold Casino, please
click here.