Responsible Gambling Volcanic Gold Online Casino fully supports Responsible Gaming and is
committed to doing everything possible to give players an enjoyable
gaming experience, whilst recognizing that gambling can cause problems
for some players. To ensure that players continue to enjoy safe gaming,
we have put the following measures in place to offer assistance: | |
- Self imposed purchase restrictions
- Cooling off period
- Self exclusion
Click here for the Responsible Gambling Programme. Toll Free-Helpline: 0800 006 008
Email:
counsellor@responsiblegambling.co.za Volcanic Gold Casino’s Responsible Gaming Policy:
While most people gamble for social enjoyment, Volcanic Gold Online Casino acknowledges that gambling can create problems and harm some individuals. These problems can range from over-spending to pathological gambling addiction. Volcanic Gold Online Casino is committed to creating a responsible gambling environment by implementing and maintaining eCOGRA’s responsible gaming requirements, for the benefit of both players and staff
Click here for more information.
Please bear the following in mind when considering gambling at Volcanic Gold:
While most players at an online casino gamble for entertainment and within their means, there are a small percentage of players who may lose control of their play. In order to prevent this, please bear the following in mind;
-
Gambling should be entertaining and not seen as a means to make money:
- Keep track of the amount of money you spend and only gamble what you can afford to lose. Do not chase your losses.
- Keep track of the amount of time you spend gambling.
Cooling Off Period
If you feel that you have played too long and you are still in control of your spend at our Casino, you may request a cooling off period. This will mean that Volcanic Gold Casino will lock your account for a period of time, and you as the player will not be able to logon to our software until the cooling off period expires. The following options are available to you:
- A minimum 7 day cooling off period.
- A minimum 6 months cooling off period
If you want a cooling off period, please fill in the form below, indicate the period of time you’d like the cooling off period to last and click submit. You will be sent a form via email which you need to sign and fax back to us on 086 529 3866.
Volcanic Gold Casino will make every effort to ensure that the account is locked and you are excluded from logging onto our software in a timeous manner, however Volcanic Gold Casino cannot be held responsible for players attempting to logon to the software. If you’d like to follow up on the status of your cooling off period you can contact our Casino Support toll-free on 0800 003 549 or email at
support@volcanicgold.com.
Volcanic Gold Online Casino will attempt to close any new accounts opened by yourself in a timely manner, but cannot be held responsible. The casino will refrain from sending any promotional correspondence or material.
Players waive any claim in respect to losses which they may suffer as a result of gaming during a cooling off period and undertake to indemnify eCOGRA and any eCOGRA certified casino or poker room against any claims, fines or losses of any nature (whether suffered by eCOGRA or by the casino or poker room itself or by other players or third parties) which it may suffer or incur and which arise as result of, or are a consequence of, or are attributable to gaming on the players part during any cooling off period.
Self Exclusion
If you feel that you have developed a gambling addiction, and you do not wish to play at Volcanic Gold Casino again, you can request a Self Exclusion from our Casino.
Please note: Should you select a self exclusion from Volcanic Gold Casino for this reason, we would suggest that you contact the
Responsible Gambling Helpline to receive free counseling
Please note that self excluded accounts require six months written notice to re-open
To self exclude yourself, please fill in the form below and click submit .You will be sent a form via email which you need to sign and fax back to us on 086 529 3866
Volcanic Gold Online Casino will attempt to close any new accounts opened by yourself in a timely manner, but cannot be held responsible. The casino will refrain from sending any promotional correspondence or material.
Players waive any claim in respect to losses which they may suffer as a result of gaming during a self exclusion period and undertake to indemnify eCOGRA and any eCOGRA certified casino or poker room against any claims, fines or losses of any nature (whether suffered by eCOGRA or by the casino or poker room itself or by other players or third parties) which it may suffer or incur and which arise as result of, or are a consequence of, or are attributable to gaming on the players part during any self-exclusion period.
Underage Gaming
Casino play at Volcanic Gold Online Casino is available only to persons older than 18 years of age.Minors may not under any circumstances play at this online casino. Any and all play by any ineligible person shall be voided, including any winnings accruing to any ineligible person.
We reserve the right to request proof of age at any stage in order to ensure the prohibition of play by minors.
The services offered by this online casino is to be used for the purposes of legal online gaming and gambling only. It is the responsibility of players to verify that they are legally entitled to take part in gaming and gambling.
By accessing and using this online casino, you hereby agree that:
- You have reached the minimum age at which you are legally allowed to take part in gaming and gambling.
- Online gaming and gambling is legal in Swaziland; and
- you are solely responsible for complying with the applicable laws, and you continue to use this website’s services at your own discretion and your entire risk.
Volcanic Gold Casino will not honour gaming winnings by minors. If you are in any doubt as to the legality of your participation in online gaming and gambling, or you cannot agree to any of the terms numbered 1-3 above, you should discontinue your use immediately and seek professional legal advice before continuing.
Volcanic Gold Online Casino accepts no liability for any fine, penalty, loss, or other criminal sanction or civil damages arising from any illegal or underage use of this website and its services.
Below are recognised programmes to enable players to prevent minors from accessing gaming sites:
We kindly request that if young people have access to your computer with Internet access, that you take care to keep your account number and password confidential and that you do not leave children unattended around your computer while you are using our website and online casino.
Deposit Limits:
Players are able to change their deposit limits per day, week and month.Increases in deposit limits requested by players shall only be effective after 48 hours.
Please note that players with PURCHASE LIMITS on their real gaming accounts only pertain to automated purchase methods such as SID, CREDIT CARDS and STD BANK AUTOPAY. Volcanic Gold will not be held responsible or liable for any player breaching their imposed purchase limits by using manual purchase methods.
LIVE HELP
If you have ever been worried about gaming problems or are just curious, please
click here to try our self assessment test.